There is no better book than Operations Now: Profitability, Processes, Performance to motivate your students to learn about operations management and how and why it is critical to success in business. The Second Edition retains its cutting-edge content and unique Resource/Profit Model, a conceptual framework that places operations management in a context of business financial performance.Through the use of a framework that serves as an organizing model for the text and as an Internet portal to state-of-the-art learning resources, including interactive models, business tours, spreadsheet tutors, and other hands-on experiences, Operations Now is unmatched at meeting the learning needs of virtually any student. By using the text to do what it can do best, and by using the Internet to do what it can do best, Operations Now enables students to learn operations management concepts and techniques in the context in which they exist in the real world.

�ber die Autorin bzw. den Autor

Professor of Operations Management in the Richard T. Farmer School of Business Administration at Miami University, Oxford, Ohio. He earned his BS and MS degrees from Iowa State University and received his doctorate from the William Terry College of Business Administration at the University of Georgia in 1986. He began teaching and research responsibilities in 1987 at Miami University, where he has taught operations management and supply chain management courses at the undergraduate and graduate levels

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