For the introductory Operations Management course, at both the undergraduate and graduate level.
The seventh edition of the K/R text is a complete redesign. While the seventh edition maintains its perspective on the big picture and the strategic importance of operations, it shifts its overall approach to a process orientation―both service and manufacturing. The new edition also comes with new software and many new interactive features on the CD-ROM and companion website.
Larry P. Ritzman is the Thomas J. Galligan, Jr. Professor in Operations and Strategic Management at Boston College.