Master the core subject principles of Business Operations and processes with this market-leading text.

Operations and Process Management, 6th Edition is an innovative text, providing clear and concise coverage of the nature and principles of the subject, approaching it from a managerial perspective.

This new edition includes new case studies drawn from a diverse range of industries and regions, covering new topics such as servitisation and the co-creation of services.

This text is a must-read for the students who want to embark on a career in the field, providing the fundamental critical and practical tools for successfully managing Business Operations.

�ber die Autorin bzw. den Autor

Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with wide experience in many sectors.

Alistair Brandon-Jones is a Full-Chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.

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