The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)
Robert Spector,Patrick D. McCarthy
ISBN 10: 0471354864 ISBN 13: 9780471354864
Verlag: John Wiley & Sons 16/12/1999, 1999
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Beschreibung
Beschreibung:
This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780471354864
Inhaltsangabe:
When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.
Über die Autorin bzw. den Autor:
ROBERT SPECTOR is a Seattle-based business author and speaker. His book, Lessons of the Nordstrom Way: The 8 Management Principles of America's #1 Customer Service Company, will be published by John Wiley & Sons in July 2000. Visit his website at robertspector.com
PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than thirty years. He is one of the top-performing salespeople in the company. Visit his website at www.patrickdmccarthy.com.
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Titel: The Nordstrom Way: The Inside Story of ...
Verlag: John Wiley & Sons 16/12/1999
Erscheinungsdatum: 1999
Einband: Hardcover
Zustand: Very Good
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The Nordstrom Way: The Insider Story of America?s #1 Customer Service Company: The Inside Story of America's Number 1 Customer Service Company (NORDDSTROM WAY)
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Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR006295940
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The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company (NORDDSTROM WAY)
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Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1. Artikel-Nr. G0471354864I4N00
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The Nordstrom Way No. 1 : The Inside Story of America's Customer Service Company
Verlag:
Wiley & Sons, Incorporated, John, 1999
ISBN 10: 0471354864
ISBN 13: 9780471354864
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Hardcover
Anbieter: Better World Books: West, Reno, NV, USA
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Zustand: Very Good. 2nd. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 3300652-6
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Beispielbild für diese ISBN
The Nordstrom Way No. 1 : The Inside Story of America's Customer Service Company
Verlag:
Wiley & Sons, Incorporated, John, 1999
ISBN 10: 0471354864
ISBN 13: 9780471354864
Gebraucht
Hardcover
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 2nd. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 3300651-6
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