ISBN 10: 1936268698 / ISBN 13: 9781936268696
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High-conflict employees are increasing in the workplace. Bullying, harassment, incivility, and threats of violence are a danger to employees and an organization's reputation, productivity, and ability to avoid court. This manual is designed for use with New Ways for Work: Workbook, for coaching workers in need of remedial interpersonal skills because of job discipline.

This New Ways for Work: Coaching Manual is a guide for Employee Assistance Professionals, therapists who provide workplace coaching, human resource professionals, and others who coach employees. It is designed to be used with the New Ways for Work: Workbook as a remedial method for workers who have the potential to improve workplace behavior through improved conflict resolution skills. It is also useful for those who want to advance in their careers with new and expanded conflict resolution skills.

The New Ways for Work™ method is a simple approach to learning key interpersonal skills for the workplace. New ways” simply mean new skills, which keeps the focus on the positive and learning skills for the future.

The Coaching Manual provides sample answers; offers three self-contained coaching sessions, additional coaching sessions for more specific skills; and includes numerous exercises for employees and managers

About the Author: Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.
As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:
It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People
So What's Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds
High Conflict People in Legal Disputes
It's All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything
BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
He is also the developer of the "New Ways for Families" method of managing potentially high conflict families in and out of family court.
University of San Diego School of Law
J.D. received in May 1992 Randolph A. Read Law and Psychiatry Award
San Diego State University M.S.W., Master of Social Work, May 1981
Case Western Reserve University B.A., Psychology, May 1970
Attorney and Counselor at Law: CA Bar #163236
Licensed by Supreme Court of California (1992 to present)
Licensed by United States District Court (1992 to present)
Licensed Clinical Social Worker: CA #LCS12258 (1986 to present)
Certified Family Law Specialist, CA Bar Association (2003 to present)
Advanced Mediator, Academy of Professional Family Mediators (2012)
Practitioner Member, Association of Conflict Resolution (1994 to 2010)
Credentialed Mediator by National Conflict Resolution Center
(1993 to present) (Formerly San Diego Mediation Center)
PRESIDENT, High Conflict Institute (January 2008 to Present)
SENIOR FAMILY MEDIATOR (January 2005 to Present) National Conflict Resolution Center, San Diego, CA
ADJUNCT FACULTY (2008 to Present)
National Judicial College, Reno, Nevada
ADJUNCT FACULTY (2009 to Present)
Pepperdine University, School of Law, Malibu, CA
Course in Psychology of Conflict, Straus Dispute Resolution Center
Sole Practitioner, San Diego, CA (1993 to 2008)
Negotiation and Mediation Course, 7 Semesters (1997-2003)
Interviewing and Counseling Difficult Clients Course (2000)
University of San Diego School of Law
Counseling & Recovery Institute, San Diego, CA (1987 - 1992)
Mesa Vista Psychiatric Hospital, San Diego, CA (1985 - 1987)

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