Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a "gift of gab" that cannot be taught. The reality is that communication skills are developed slowly and with deliberate effort, and even the most gifted speakers may feel that there is at least one communication skill--say, public speaking--that they just can't master.

Messages is a best-selling classic that has already helped more than 100,000 readers develop communication skills in all areas of life. Now in its third edition, this comprehensive and endlessly practical guide includes a new chapter on couples communication and new information on using validation strategies during conflicts. Topics covered in this book include: active listening, reading body language, developing conflict resolution skills, talking to children, communicating with family members, public speaking, handling group interactions, being interviewed for jobs, and being the interviewer. This book is an invaluable resource that can help any reader develop one of the most important skill sets they have.

�ber die Autorin bzw. den Autor

Matthew McKay, PhD, is a professor at the Wright Institute in Berkeley, CA. He has authored and coauthored numerous books, including The Relaxation and Stress Reduction Workbook, Self-Esteem, Thoughts and Feelings, When Anger Hurts, and ACT on Life Not on Anger. He has also penned two novels, Us and The Wawona Hotel. McKay received his PhD in clinical psychology from the California School of Professional Psychology, and specializes in the cognitive behavioral treatment of anxiety and depression. He lives and works in the greater San Francisco Bay Area.

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

Better World Books is the world?s leading socially conscious online bookseller and has sold over 100 million books. Each sale generates funds for global literacy. We offer low prices, fast shipping, and have a 100% money back guarantee.

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

Better World Books Ltd
Better World Books, Third Floor, One London Square, Cross Lanes, Guildford, GU1 1UN, United Kingdom

Gesch�ftsbedingungen und Versandinformationen

Verkaufsbedingungen

Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.

If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Abebooks contact seller options before proceeding with the return.Please keep in mind that because we deal mostl...

Mehr Information

Widerrufsbelehrung

Versandbedingungen

Please allow 1-2 business days for order fulfillment.

Versandkosten von Vereinigtes K�nigreich nach Deutschland

Versandkosten von Vereinigtes K�nigreich nach Deutschland
Bestellmenge	7 bis 28�Werktage	7 bis 28�Werktage
Erster Artikel	EUR 5.73	EUR 5.73

Die Versandzeiten werden von den Verk�uferinnen und Verk�ufern festgelegt. Sie variieren je nach Versanddienstleister und Standort. Sendungen, die den Zoll passieren, k�nnen Verz�gerungen unterliegen. Eventuell anfallende Abgaben oder Geb�hren sind von der K�uferin bzw. dem K�ufer zu tragen. Die Verk�uferin bzw. der Verk�ufer kann Sie bez�glich zus�tzlicher Versandkosten kontaktieren, um einen m�glichen Anstieg der Versandkosten f�r Ihre Artikel auszugleichen.