Titel: The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series)
Verlag: Jossey-Bass
Erscheinungsjahr: 1996
Sprache: Englisch
ISBN-10: 0787902489
ISBN-13: 9780787902483
Einband: Hardcover
Auflage: 2. Auflage
Zustand: Good
Zustand des Schutzumschlags: No Jacket

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Inhaltsangabe

This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher W. Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. The new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.

�ber die Autorin bzw. den Autor

CHRISTOPHER W. MOORE is a founding partner in CDR Associates, a mediation and conflict resolution consulting and training practice based in Colorado, with clients worldwide. In addition to working with companies and governments throughout the United States, Moore has conducted training programs such countries as Indonesia, Thailand, and South Africa.

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