Titel: Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
Verlag: ASQ Quality Press
Erscheinungsjahr: 2001
Sprache: Englisch
ISBN-10: 0527762938
ISBN-13: 9780527762933
Einband: Paperback
Zustand: As New
Zustand des Schutzumschlags: No Jacket
Gewicht: 1,01�Pfund

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Inhaltsangabe

This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.

�ber die Autorin bzw. den Autor

Raymond G. Carey, Ph.D., is vice president of Quality Measurement at Lutheran General HealthSystem in Park Ridge, IL, and president of Parkside Associates, Inc., a national consulting healthcare survey and research firm.

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