Measure Up!: Yardsticks for Continuous Development

Leading consultants argue that few areas are as important to the performance of organizations as measurement, yet it remains one of the weakest areas in management today. This book addresses what needs to be done and suggests a consistent process for revamping company performance yardsticks. "Measure Up!" shows managers how to: measure what is important to their customers; motivate their organizations; identify and eliminate waste of both time and resources; and speed up organizational learning and desire for change. The book is based on discussions with hundreds of managers from a broad spectrum of industries in the US and Europe, as well as case studies in three companies. It includes dozens of practical examples, tools and worksheets to help tailor performance measures to individual organizations.