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Whether you are a first-time manager, a function specialist or someone running your own organization, your objectives will always be the same: how do i obtain - and sustain - the best performance from both myself and my team? Based on in-depth experience of developing people and initiating change within many types of organization, Mark Thomas provides a practical guide to mastering the essential techniques of people management. He explains all the key concepts clearly and his book, packed with examples, charts, tips and techniques, is full of practical advice and shrewd insights. Written by an author with many years" experience as a successful trainer and consultant, Mastering People Management is an outstanding introduction to the subject: it covers all the ground with thoroughness and clarity together with examples and insights that bring the theory to life. We would encourage you to use this book as a workbook, writing notes and comments in the margin as they occur. in this way we hope that you will benefit from the practical guidance and advice which this book provides. Contents: What is management? ? You are a manager! Welcome to the world of people management ? Projecting versus attracting strategies ? So what is management really all about? ? The classic functions of management ? But things are changing ? Managing in the knowledge era ? Adapting the process of managing to the knowledge era ? Two classic approaches to managing and leading in today"s organization ? Task, team and individual model ? The situational approach ? Leadership: the most valuable attributes of a leader Will managers become extinct? ? Characteristics of the knowledge era and the worst of the old world managers ? Mastering yourself ? Getting in shape for the future Insecurity as a daily phenomenon Action plan ? Developing a personal brand plan - what is your brand value worth? ? Drawing a life line chart ? Conducting a personal SWOT analysis ? The seven essential questions in your personal brand plan Getting support for your personal brand plan (PBP) ? Eight key activities to assist you in developing your asset base Action points ? Getting balanced - how to take control and manage yourself and your true value ? Assess your management skills ? Identify areas for development at work ? Mastering performance management ? Managing performance ? Influencing people ? Some basic influencing styles - their strengths and downsides Classic influencing styles in detail ? Effective delegation ? Mastering face-to-face communications ? How to really listen ? Six fundamental questions to ask yourself to improve your communications style ? Listening and communicating to others - some basic rules Applying classic questioning techniques ? Action point ? Understanding the impact of non-verbal communications Action point ? Mastering role reviews and coaching techniques ? Appraising your people ? Action points ? Conducting a role review and performance management meeting ? A quick summary guide to running successful role reviews ? Mastering poor performers ? How to deal with poor performers ? Managing poor performers - a quick route map Agreeing performance targets ? How to give negative feedback successfully ? Receiving feedback ? The ten golden rules of feedback ? Mastering team management ? An introduction to team performance Team development ? How to start up a team building process A strategy for day-to-day teamworking Team working - processes Recognizing why teams fail Understanding your team roles ? 1. The company worker/implementor ? 2. The chair/co-ordinator ? 3. The shaper ? 4. The plant ? 5. The resource investigator 6. The monitor evaluator ? 7. The team worker ? 8. The completer finisher Belbin team types summary ? Mastering time management ? Managing time ? Action point ? Managing your time effectively ? Tackling Printed Pages: 0. Buchnummer des Verkäufers 58751
Inhaltsangabe: This volume explains how to build and develop a successful team by motivating, empowering and leading people. With flexible work patterns gaining in popularity and organizational hierarchies becoming flatter and more team-based, the modern manager needs practical, effective people management skills more than ever. This book provides a practical approach for the modern manager at all levels. It provides a guide to best practice for the modern manager, covering topics of interest to managers - leadership and decision-making - as well as topics of interest from the last ten years, such as empowerment, mentoring and assertiveness. It includes a range of practical features throughout, such as: key questions, action checklists, activities; guides to best practice; key learning points; and key management concepts. It can also be used as a workbook, with notes and comments written in the margin as they occur.
Titel: Mastering People Management, Second Edition
Verlag: Viva Books
Auflage: 2nd edition.
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