Ancien livre de biblioth�que. Edition 1996. Ammareal reverse jusqu'� 15% du prix net de cet article � des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1996. Ammareal gives back up to 15% of this item's net price to charity organizations. Bestandsnummer des Verk�ufers F-280-683

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Bibliografische Details

Titel: Every Manager's Guide to Business Processes:...

Verlag: Harvard Business Review Press

Erscheinungsdatum: 1996

Einband: Softcover

Zustand: Tr�s bon

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Inhaltsangabe:

Book by Keen Peter G W Knapp Ellen M Keen

Rese�a del editor:

Business processes comprise how work is coordinated, streamlined, and targeted to meet fundamental goals (e.g., customer service, time to market, and effective decision making). This book identifies and defines the key business process concepts and terms, highlighting what managers need to know to take effective action. Entries include familiar terms like "quality management" and "outsourcing" as well as more specialized terms like "fishbone diagrams" and "groupware." Keen and Knapp's goal is to help managers sort reality from hype in the many claims of process movements, identify the most effective tools and techniques for process investment, and create a business process advantage for their firm.

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