Titel: Every Manager's Guide to Business Processes : A Glossary of Key Terms and Concepts for Today's Business Leader
Verlag: Harvard Business Review Press
Erscheinungsjahr: 1995
Sprache: Englisch
ISBN-10: 0875845754
ISBN-13: 9780875845753
Einband: Softcover
Zustand: Good

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This updated new edition provides a summary of the terms and concepts of information technology that are directly relevant to managers. In addition to the 100 definitions supplied, this edition also features 40 new terms.

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Business processes comprise how work is coordinated, streamlined, and targeted to meet fundamental goals (e.g., customer service, time to market, and effective decision making). This book identifies and defines the key business process concepts and terms, highlighting what managers need to know to take effective action. Entries include familiar terms like "quality management" and "outsourcing" as well as more specialized terms like "fishbone diagrams" and "groupware." Keen and Knapp's goal is to help managers sort reality from hype in the many claims of process movements, identify the most effective tools and techniques for process investment, and create a business process advantage for their firm.

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