Combining the experiences of safety science and knowledge management in service organisations, this book focuses on individual and group processes and on organisational strategy or societal and environmental issues. It addresses questions such as how can an organisation learn from its successes and failures, from its experiences and accidents Editor(s): Andriessen, J. H. Erik; Fahlbruch, B. Num Pages: 334 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 225 x 150 x 19. Weight in Grams: 658. . 2004. Hardcover. . . . . Books ship from the US and Ireland.

Bestandsnummer des Verk�ufers V9780080443492

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Bibliografische Details

Titel: How to Manage Experience Sharing
Verlag: Emerald Group Publishing Limited
Erscheinungsjahr: 2004
Sprache: Englisch
ISBN-10: 0080443494
ISBN-13: 9780080443492
Einband: Hardcover
Zustand: New

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This book has grown from a workshop that brought together researchers and practitioners from a wide range of areas, including the safety domain. The focus of the workshop was on the well-known issue of organisational learning and organisational memory. The special merit of the book is that it combines the experiences of two usually separate disciplines i.e. safety science, where the main focus is on the codification of accidents, and knowledge management in service organisations, where the main focus is on exchanging successes.
The focus of some contributions is on individual and group processes, others on organisational strategy or societal and environmental issues.

Some key questions addressed in this book are:

- How can an organisation learn from its successes and failures, from its experiences and accidents?

- How can we prevent the loss of knowledge caused by intensive employee turnover or retirement?

- How can implicit knowledge be shared with colleagues and newcomers?

- To what extent can Information and Communication Technology (ICT) help to solve these problems?

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