Manage Enterprise Knowledge Systematically: A Knowledge Management System Design Methodology Based On Enterprise Architecture Frameworks

This book presents a methodology for the design and development of Knowledge Management systems to support New Product Development based on Enterprise Architecture Frameworks (EAFs). The project focuses on information system specifications driven by business and knowledge users’ requirements in the automotive industry. The aim of this research is to extend the capabilities of the latest EAFs so that not only data and information, but also enterprise knowledge can be managed. A formal methodology has been developed based on the extended EAF, and implemented as easy-to-use folders for the management of product development knowledge. A guideline in the form of a flowchart has been developed using a process modelling tool called Design Roadmap. A case study in an automotive product development company proved that the developed methodology can be used to produce the functional specifications of their IT systems to include knowledge management capability. The system specification can then be used, either to assess a company’s existing information systems for future system improvement; or as a guide to developing and implementing complete new information/Knowledge Management systems.