The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F.

ISBN 10: 1578516870 ISBN 13: 9781578516872

Verlag: Harvard Business Review Press (edition Revised ed.), 2001

Sprache: Englisch

Gebraucht Zustand: Fair Softcover

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Bibliografische Details

Titel: The Loyalty Effect: The Hidden Force Behind ...

Verlag: Harvard Business Review Press (edition Revised ed.)

Erscheinungsdatum: 2001

Einband: Paperback

Zustand: Fair

Auflage: Revised ed.

�ber diesen Titel

Inhaltsangabe:

Unusual book

Cr�ticas:

"E-Loyalty: Your Secret Weapon on the Web," with Phil Shefter (July/August 2000) "Learning from Customer Defections," (March/April 1996) "Loyalty-Based Management," (March/April 1993) "Zero Defections: Quality Comes to Services," with Earl Sasser (September/October 1990)

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

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