The lions, in Katz's taxonomy, are the people in any workplace with power, authority, and responsibility, and those trying to get more power and authority. For the rest of us, he offers guidance on communicating and working more effectively with leaders and bosses who are tough (not to mix the metaphor) customers. Katz's dust jacket biography notes that he's spent 20 years as "a right-hand executive and senior advisor" to leaders in business, nonprofits, politics, and government. Annotation �2004 Book News, Inc., Portland, OR (booknews.com)

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