Lifescripts: What to Say to Get What You Want in L Ife's Toughest Situations, Completely Revised and Updated

• Communicating bad news
• Dealing with problem people
• Mending damaged relationships
• Negotiating your wants and needs
• Standing up for yourself

Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I'd like to thank you for the opportunity you and the company have given me. I recognize that you've been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I've been concentrating solely on my professional growth and haven't been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a backstabbing peer, or cold call a potential client, Lifescripts gives you the most effective approach—and the actual words—to use.

The bestselling guide to workplace success, Lifescripts has been completely revised and updated, taking a sharp new business focus and adding more than 50 scripts that help you prepare for difficult on-the-job conversations. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic workplace dialogues you may face in the course of your business life.