Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line

Sprache: Englisch

Verlag: Health Administration Press, 2006

1567932657 / 9781567932652

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The payoff for improving patient flow goes far beyond shorter wait times. When patients flow smoothly through the care process, nurses and physicians have the time they need to provide safe and compassionate care. Treatment is provided in the optimal setting, which reduces risk and improves outcomes. Patients feel satisfied and recommend your services to others, and your bottom line improves as more patients are treated. This book provides the inspiration, information, and ideas you need to lead patient flow improvement efforts at your organization. You will learn from the successes and failures of the authors--healthcare leaders who have played pivotal roles in patient flow improvement projects. The book begins by explaining the fundamentals of patient flow and providing a solid business case for pursuing improvement efforts. It uses real-life examples to explain common patient flow theories and improvement methods. The heart of the book focuses on the practical information and leadership techniques you can use to foster change and remove the barriers to smooth patient flow. You will learn how to: Break down departmental silos and build a multidisciplinary patient flow team Use metrics and benchmarking data to evaluate your organization and set goals Create and implement a reward system to initiate and sustain good patient flow behaviors Improve patient flow through the emergency department--the main point of entry into your organization The book also explores what healthcare institutions can learn from other service organizations including Disney, Ritz-Carlton, and Starbucks. It discusses how to adapt their successful demand management and customer service techniques to the healthcare environment.…

Bestandsnummer des Verkäufers 00101809563

Titel
Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line
Autor
Kirk Jensen
Verlag
Health Administration Press
Erscheinungsjahr
2006
Zustand
Very Good
Einband
Paperback
Sprache
Englisch
ISBN-10
1567932657
ISBN-13
9781567932652

World of Books (was SecondSale)

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