Law Firm KM: Driving Practice Innovation and Redefining Service Delivery

Keith Lipman Co-founder, Prosperoware Toby Brown Director of Strategic Pricing and Analytics, Akin Gump Matt Laws Senior director, practice management, Crowell & Moring LLP Harriet Creamer Harriet Creamer has over 25 years of experience of working in the legal services sector, both as a client lawyer and in management. Harriet trained, practiced and became a partner at Freshfields Bruckhaus Derringer, where - having become the City of London's first PSL - she headed up their knowledge management function, developing and managing knowledge services across their worldwide network of offices. Since leaving Freshfields, Harriet has been a director of Outer Circle, a consultancy she established with a colleague to provide knowledge management and practice development advice, principally to professional services firms. She has extensive experience of helping firms use their knowledge strategically, both to strengthen client relationships and drive profitability. She also advises firms on how to ensure that their knowledge management activities are aligned to and support the delivery of their strategic business objectives and that they derive value from their investment in knowledge management. She regularly works with partners and groups of partners to help them identify and prioritize the development of key knowledge tools for their practice areas. Harriet is an experienced presenter and a regular speaker at KM conferences and other events, as well as writing regularly on aspects of KM for the legal press. She is a member of the Law Society's Standing Committee on Company Law. Patrick Dundas Associate, Schulte Roth & Zabel LLP Chad Ergun Director, global practice services and business intelligence, Gibson, Dunn & Crutcher LLP Michael Dov Nogroski Director of practice innovations, Chapman and Cutler LLP Scott Rechtschaffen Chief knowledge officer, Littler Mendelson Fiona Parkinson Head of knowledge management, BLM Jennifer P.Keller President and COO, Baker, Donelson, Bearman, Caldwell & Berkowitz David Laud Chief Executive, Samuel Phillips Law Firm