Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk Duckett, Bob; Walker, Peter and Donnelly, Christinea

Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood, and most neglected of subjects. There are still very few materials available to help frontline staff - often non-professional - develop their reader enquiry skills.
This new sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject on an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.
Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff new to enquiry services, as well as for those more experienced practitioners in need of a speedy answer, in reference libraries, subject departments and other information units.