ITIL Foundation Exam Study Guide

Helen Morris,Liz Gallacher

Verlag: Wiley India Pvt. Ltd, 2012
ISBN 10: 8126539658 / ISBN 13: 9788126539659
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Written by accredited ITIL trainer and Certified ITIL Expert Liz Gallacher, the ITIL Foundation Exam Study Guide is your complete guide to passing the ITIL Foundation Exam. Organized around the ITIL Foundation syllabus, and based on the Author`s vast experience in teaching ITIL students, this guide includes everything readers need for success.Service Management as a Practice Understanding Service Strategy Service Strategy Processes Understanding Service Design Service Level Management: Aligning IT with Business Requirements The Other Service Design Processes Service Design Roles Understanding Service Transition and the Change Management Processes Service Transition Processes Delivering the Service: The Service Operation Lifecycle Stage The Major Service Operation Processes The Other Service Operation Processes Understanding Continual Service Improvement Summary Exam Essentials Review Questions Appendix A Answers to Review Questions Appendix B Sample Foundation Examinations Appendix C About the Additional Study Tools Index Printed Pages: 408. Buchnummer des Verkäufers 61738

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Inhaltsangabe: It is vital to align it with contemporary business needs in the era of high-tech technology systems. Information technology infrastructure library (itil) involves set of practices which are devoted to perform this task. Itil foundation exam study guide is a useful resource for candidates aspiring to take the foundation examination of itil.through itil foundation exam study guide, the users will get an in-depth view of the itil services lifecycles, processes, functions, and roles. The understanding of how service lifecycle can provide it services which can then be aligned to meet the growing needs of a business. This book provides a thorough understanding of all the concepts that are required for a candidate to crack the itil foundation examination.the contents of this book includes concepts of service management, service strategy and its processes, service design and its processes, service level management, and roles concerning service design. It also includes service transition and processes involved in service transitions, change management processes, major service operation processes along with some other ones, and continuous service improvement. The appendices towards the end of the book include additional tools for study, sample examination questions, and answers. Itil foundation exam study guide was published by wiley india pvt. Ltd in 2012. It is available in paperback. Key features: this book is thoroughly updated as per the 2011 revisions of itil.about the authorsapart from being a member of the iseb managers certificate examiners panel, liz gallacher is also a certified itil expert and itil manager. She is well-versed with the itil framework. Various improvement programs have been implemented by her for different situations.just like liz gallacher, helen morris too holds certifications of itil expert and itil manager.

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Titel: ITIL Foundation Exam Study Guide
Verlag: Wiley India Pvt. Ltd
Erscheinungsdatum: 2012
Einband: Softcover
Zustand: New

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Liz Gallacher
Verlag: Wiley & Sons Aug 2012 (2012)
ISBN 10: 1119942756 ISBN 13: 9781119942757
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Buchbeschreibung Wiley & Sons Aug 2012, 2012. Taschenbuch. Buchzustand: Neu. Neuware - Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. 360 pp. Englisch. Artikel-Nr. 9781119942757

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