ITIL® 2011 Edition - A Pocket Guide (Best Practice Series). Dieser Artikel ist nicht verfügbar.ITIL® 2011 Edition - A Pocket Guide (Best Practice Series)

The Itil pocket guides of Van Haren Publishing have become the industry classic guide on the topic of Itil, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide offers a concise summary of Itil® 2011 Edition. The full Itil framework, found in 2000 pages, condensed into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to Itil 2011 Edition. Primarily it is a quick, portable reference tool to Itil for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions? Secondly the Itil pocket guide can be used as part of the training material for everyone who wants to certify for the Itil Foundation exam. The guide contents cover all of the specifi cations of Axelos' Itil Foundation Certifi cate sy llabus.

Note: This pocket book is available in several languages: English, German, Dutch.

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike.

Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions?

Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS' ITIL Foundation Certificate syllabus.