Quality management is essential to small and medium-sized enterprises (SMEs) in order to increase bottom-line results, save money and manage risks. Ray Tricker has already guided hundreds of businesses through the challenge and this new book, updated for the 2008 standard, provides:

Relevant examples that put the concepts and requirements into a real-life context
Down to earth explanations to help you determine what you need to change to achieve certification
Free, customisable, quality management system files, available from www.routledge.com/books/details/9781856178617 to give you a starting point from which to develop your own documentation

This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office.

�ber die Autorin bzw. den Autor

Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.

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