The Human Touch : Personal Skills for Professional Success. Dieser Artikel ist nicht verfügbar.The Human Touch : Personal Skills for Professional Success

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

Debra Paul is the CEO of Assist Knowledge Development Ltd, a training and consultancycompany specialising in business analysis, service design and business change. Debrahas co-authored several publications including "Business Analysis", "Agile and BusinessAnalysis" and "Delivering Business Analysis". Debra is a keen advocate of service scienceand design thinking and is a regular speaker at business seminars and IS industry events.She lectures on business analysis and requirements engineering at Henley BusinessSchool, where she is a visiting fellow. Debra has delivered keynote presentations atconferences, is a founder member of the BA Manager Forum and was the chief architectof the Advanced International Diploma in Business Analysis.