A Guide to Managing Atypical Communication in Healthcare

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Riya Elizabeth George, BSc (Hons), MSc, PhD, PGCAP, SFHEA, is an associate professor/reader in clinical communication & diversity education at Queen Mary University, London. Riya is a creative and committed medical educationalist, academic, and health psychologist working at Barts and The London School of Medicine and Dentistry, London, and has extensive and varied experience in leading innovations in how healthcare students and professionals can be taught diversity to ensure they deliver high quality care to a range of patients and understand how their own perspectives may influence the care they provide.

Michelle O’Reilly, BSc (Hons), MSc, MA, PhD, PGCAPHE, SFHEA, is an associate professor of communication in mental health at the University of Leicester, Leicester. She is a research consultant and quality improvement advisor for Leicestershire Partnership NHS Trust. Michelle is also a chartered health psychologist with an interest in child and adolescent mental health research.