A Guide to Computer User Suppo
Beisse, Fred
ISBN 10: 113318782X ISBN 13: 9781133187820
Verlag: Course Technology Cengage Learning, 2012
Gebraucht
Softcover
Verkäufer
World of Books (was SecondSale), Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
AbeBooks-Verkäufer seit 20. Dezember 2007
Dieser Artikel ist nicht mehr verfügbar.
Beschreibung
Beschreibung:
Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00108030695
Inhaltsangabe:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Über die Autorin bzw. den Autor: Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
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Bibliografische Details
Titel: A Guide to Computer User Suppo
Verlag: Course Technology Cengage Learning
Erscheinungsdatum: 2012
Einband: Softcover
Zustand: Good
Auflage: 5. oder spätere Auflage