Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

All IT organizations want to maintain a Configuration Management Database (CMDB) but very few organizations are successful in building their CMDBs and are optimally utilizing them. Many organizations struggle to build CMDB, maintain accuracy, and perform the operations in a streamlined way. To build an appropriate CMDB and manage the CMDB operations, the backbone would be SACM process. SACM (Service Asset & Configuration Management) is the most important process of ITSM process which is like the heart of ITSM process and operations. Hence this book has been written to give detailed knowledge on practical SACM operations in ITSM environment. This book not only gives knowledge on Service Asset & Configuration Management, but also gives you knowledge on Hardware Asset Management, Software Asset Management and Software Configuration Management. This book has been written focusing on niche and essential topics like Service Asset & Configuration Management day to day operational activities, Roles, responsibilities and skills needed for SACM/ HAM/ SAM, Essentials for SACM operations, Implementing SACM, SAM & HAM through six sigma's DMADV approach, Due diligence questions, Selection of SACM tools, Interview questions and many more interesting topics.