Guidance for Change Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

There are numerous books on change management from different best practices, but none providing proper guidance on elements like implementation, improvement and execution of operational activities. Hence this book has been written focusing on those elements which were not covered by any best practice frameworks or by any author. Guidance for Change Management is a fresh book with practical knowledge on change management (with respect to ITSM discipline). This book has been written considering the challenges faced by the change management staff like change manager, change analysts, and IT consultants. This inventive book focuses on niche and essential topics like roles, responsibilities and skills needed in change management, implementing change management through six sigma's DMADV approach, improving change management through six sigma's DMAIC approach, how to conduct assessment on change management, how to conduct auditing on change tickets, change impact analysis, change collisions and detection, change management in cloud, change management in software environment and many more interesting topics. And the best is it contains 75 interview questions and answers for cracking a change management job. It has already grabbed the eyeballs of all the ITSM experts and is sure to become a benchmark for guidance on change management.