Gower Handbook of Quality Management

This thoroughly updated and restructured handbook builds on the strengths of the second edition and drawing on the experience and expertise of the contributors to offer a comprehensive guide to quality management. As well as correcting out-of-date material (for example, in relation to ISO 9000), the third edition has been reorganized according to the well-known quality concept of "plan-do-check-act", reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has also been developed from its original leaning towards engineering to make it applicable for businesses in general. While the chapters are not intended to give the most comprehensive treatment available on any given topic, they do provide sufficient information to enable managers to gauge the importance and usefulness of the subjects covered.