Good Services: How to Design Services That Work
Downe, Lou
ISBN 10: 9063695438 ISBN 13: 9789063695439
Verlag: Laurence King Publishing, 2020
Gebraucht
Paperback
Verkäufer
WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
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Beschreibung
Beschreibung:
A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Bestandsnummer des Verkäufers GOR014976510
Inhaltsangabe:
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
Über die Autorin bzw. den Autor:
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
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Bibliografische Details
Titel: Good Services: How to Design Services That ...
Verlag: Laurence King Publishing
Erscheinungsdatum: 2020
Einband: Paperback
Zustand: Fair