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Bestandsnummer des Verk�ufers 6545-9780750627993

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Bibliografische Details

Titel: First Line Management: A Practical Approach
Verlag: A Butterworth-Heinemann Title 19/06/1997
Erscheinungsjahr: 1997
Sprache: Englisch
ISBN-10: 0750627999
ISBN-13: 9780750627993
Einband: Softcover
Zustand: Very Good

�ber diesen Titel

Inhaltsangabe

A broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products. The book considers: managing services and products; recruitment, training and development; budgets and accounts; and customer relationships to the more established repertoire of management styles, organizational behaviour and communications.

Cr�ticas

"This book brings together an excellent range of topics, presented in a clear and forthright manner. Each chapter has good depth to the topic, presented in an extremely readable format - very 'user' friendly.

... this 'financial' chapter is one of the clearest this reviewer has read for some time and the author(s) are to be congratulated on their efforts.

...this makes the book a 'must-buy' for discerning readers." Maurice Westcott, MInstAM (Chief Examiner)

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