This is a workbook which focuses upon the skills required by managers. It covers a comprehensive range of topics including learning and self development, managing and participating in meetings, dealing with harassment, managing crises and generating strategy. Each chapter includes a discussion of the main ideas and concepts, case study material, exercises including role play simulations and further reading. A tutor's manual of notes and guidance is available to accompany the workbook. This work is intended for postgraduate courses, particularly MBA, post-experience and short courses in Management, and final year undergraduates on management courses. It should also be of use to professional managers.

Cr�ticas

'This is the book I've been looking for. The materials are realistic and relevant, and students will continue to learn after the course if they refer to the appropriate chapters. Well done to the editors.' - M.J. Offord, Dudley College of Technology
'Useful to students following a general management course and to practitioners who require a practical knowledge of the skills required in undertaking a managerial or supervisory function.' - Supply Management

'This is the book for every successful manager. A very good guide. Clearly presents managerial skills that are useful for teaching on an MBA course.' - Dr M.Branine, University of Stirling

'Excellent text - thorough and clear.' - David Douglas, Business School, Staffordshire University

'Superb...this is one of the best management texts I have seen. The format of text/exercise is first class. Excellent for student-centred learning.' - Steve Taylor, Hackney Community College

'Fascinating, unusual...an excellent overview - good cases and a really interesting choice of topics.' - Russell Warhurst, Leeds Metropolitan University

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