It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.

Bestandsnummer des Verk�ufers 1580624588-11-1

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Bibliografische Details

Titel: Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Verlag: Adams Media (edition 1)
Erscheinungsjahr: 2001
Sprache: Englisch
ISBN-10: 1580624588
ISBN-13: 9781580624589
Einband: Paperback
Auflage: 1.
Zustand: Good

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Inhaltsangabe

By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

Rese�a del editor

Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and William Perry know how to do this, and together they have created a powerful tool for all managers! Readers will be tapped into the authors' collective knowledge and be shown: -- How to deal with personal baggage that so often clutters the workplace -- How to compute the financial impact of losing customers -- How to categorize service behaviors and how to plot out their destiny -- How to Map the Gap and learn how to address the Opportunity for Improvement -- How service creates the first and lasting impression on customers -- And so much more!

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