The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key.

If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

Craig Deao has created a unique and progressive four-pronged model to help organizations solve the costly repercussions of disengagement. In The E-Factor, he shows how engagement cascades from the top: It starts with leaders, flows down to employees and clinicians, and finally reaches (and activates) patients. He then lays out a step-by-step strategy for engaging all four groups simultaneously.

Readers will learn:
Why engagement and satisfaction are not synonyms

How to employ a wealth of rigorously tested evidence-based tools and tactics that boost engagement

Critical lessons from companies in other industries that excel at engagement (including new healthcare competitors!) and how to apply them

How to leverage technology and organizational design for a powerful patient-centric approach

A high-engagement culture is no longer optional. It's mandatory -- and urgent. This book is a needed roadmap to help you navigate the rapidly shifting dynamics and market forces that are reshaping our industry.