Titel: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Jossey-bass Management Series)
Verlag: Jossey-Bass
Erscheinungsjahr: 1988
Sprache: Englisch
ISBN-10: 1555421253
ISBN-13: 9781555421250
Einband: Hardcover
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket

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The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.

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