Very Good condition. 10th Anniversary edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bestandsnummer des Verk�ufers O14B-04926

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Bibliografische Details

Titel: Difficult Conversations: How to Discuss What...

Verlag: Penguin Books

Erscheinungsdatum: 2010

Einband: Softcover

Zustand: Very Good

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Inhaltsangabe:

Difficult conversations: editado por Penguin

Cr�ticas:

"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does."
--The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."
--Booklist

"I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life."
--Tom Peters

"A user-friendly guide to mastering the talks we dread . . . a keeper."
--Fast Company

"Emotional intelligence applied to life's toughest moments."
--Daniel Goleman, bestselling author of Working with Emotional Intelligence

"The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere."
--Peter M. Senge, bestselling author of The Fifth Discipline

"How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations."
--Citizen

"Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives."
--Library Journal

"Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format."
--Publishers Weekly

"The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read."
--Harvard Negotiation Law Review

"Examples more clear-headed and advice more precise than we've seen before."
--Dallas Morning News

"Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive."
--Southern Communication Journal

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