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Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as: ? the importance of choice of behaviour ? tension control ? self-awareness and self-esteem ? relationships ? making and refusing requests ? dealing with problem people ? tricky situations ? assertiveness online Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals. Contents: Introduction Chapter 1: To be, or not to be? ? Conditioning ? Appropriate behaviour choice Chapter 2: Prepare to assert yourself ? Tension control ? Inner calm Chapter 3: Positive thinking ? Self-awareness and self-esteem ? Positive self-image ? Positive language ? Positive affirmations ? Positive outcomes Chapter 4: Rights and wrongs ? Everyone?s basic rights Chapter 5: Now and then ? How assertive are you? Chapter 6: Now see hear ? Listening ? The art of small talk ? Conflict resolution Chapter 7: Body talk ? Body language Chapter 8: Relationships ? Matching ? Mirroring ? Why bother to match and mirror? ? Relationships with relatives Chapter 9: Words and phrases ? Direct, assertive communication ? Honesty ? Spontaneity Chapter 10: Power ? Confident delivery ? Volume and intonation ? Projection ? Position and status Chapter 11: Yes and no ? Making and refusing requests ? Broken record technique Chapter 12: Problem people ? The irate ? The stayer ? The rabbit ? Your boss ? The critic Chapter 13: Tricky situations ? Giving criticism ? Compliments ? Asking for a rise, promotion or career move ? Being interviewed ? Presentations ? Face to face meetings Chapter 14: Evolving technologies ? Social networking ? Texting ? E-mails ? Virtual workplaces ? Virtual meetings ? Instant messaging ? Video conferencing Conclusion Printed Pages: 168. Buchnummer des Verkäufers 74648
Titel: Develop Your Assertiveness (Third Edition)
Verlag: Kogan Page Limited/Viva Books
Auflage: 3rd edition.
Buchbeschreibung Kogan Page Apr 2013, 2013. Taschenbuch. Buchzustand: Neu. 216x140x9 mm. Neuware - Being assertive is being able to express yourself with confidence so that you don't have to resort to being passive, aggressive or manipulative. By developing assertiveness and becoming aware of our own strengths and weaknesses, you can learn how best to modify your behaviour in social and business interactions. Develop Your Assertiveness, 3rd edition offers simple techniques to enable you to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as: The importance of choice behaviour; Tension control; Self-awareness and self-esteem; Relationships; Making and refusing requests; Dealing with problem people; Tricky situations Simply reading Develop Your Assertiveness will not make you more assertive, but if you work through exercises and activities it includes, practicing face-to-face dialogue with friends, colleagues or a group, you will be able to measure your progress and reach your goal. 168 pp. Englisch. Artikel-Nr. 9780749466985