Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour. The result is greater effectiveness in social and business interactions, thus improving career prospects and enhancing social life.

Develop Your Assertiveness offers basic techniques on how to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as:

the importance of choice of behaviour

tension control

self-awareness and self-esteem

relationships

making and refusing requests

dealing with problem people

tricky situations

Simply reading Develop Your Assertiveness will not make you more assertive. It is necessary to practise face-to-face dialogue. The support of a friend, colleague or group is invaluable and the exercises and activities will help you to measure your progress and reach your goal.

�ber die Autorin bzw. den Autor

Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks, also published by Kogan Page.

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