Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

Roberta Cava

ISBN 10: 0749910917 / ISBN 13: 9780749910914
Verlag: Piatkus, 1996
Gebraucht Softcover
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| 9¼" x 6¼". 180pp. Index. Bibliography. Cover art by Paul Saunders. | In the Piatkus Personal Development Skills series. Later printing. For more photos or information, use the «Ask Bookseller» button and I'll be pleased to help. The book is in stock and ships from the rustic nirvana of Peasedown St. John, near Bath, England from a long-established bookseller - guaranteed by my reputation and the UK Distance Selling Act. Remember! BUYING THIS BOOK means my Jack Russells get their supper! Condition :: Very Good. Vertical crease to the upper wrapper otherwise a very well presented copy. Buchnummer des Verkäufers 118525

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Bibliografische Details

Titel: Dealing with Difficult People: Proven ...

Verlag: Piatkus

Erscheinungsdatum: 1996

Einband: Paperback

Über diesen Titel


Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

About the Author:

ROBERTA CAVA owns training companies in Canada, the United States, and Australia. Based in Australia, she offers 65 different seminars worldwide, including her favorite: “Dealing with Difficult People,” which has been presented to over 65,000 participants. She is a career counselor and Human Resource specialist.

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BookLovers of Bath is based in the rural idyll of Peasedown St. John in Somerset (God's Own Country) in the south west of England and actually very nearly in Bath. After 20 years of being “internet only” I have now opened a shop, Fact or Fable, in the premises of our now-closed Post Office. With over 20,000 books in stock and another 5,000 or so in the shop I run an old-fashioned book business with every book listed, graded, picked, packed and posted by my own fair hand… abetted by my Jack Russells who are really, not, helpful.

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As a distance seller based in England, I am required to abide by the terms of the ¿Distance Selling Act¿, details of which are freely available. This ensures that you have the highest degree of protection when purchasing from me. Alongside that, I prefer to treat my customers in the manner that I expect to be treated; my guarantee is complete satisfaction or your money back¿ I aim to please, not just for the one book sale but to ensure that should you require another book, another time that my n...

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