Customer Service Skills for Success. Dieser Artikel ist nicht verfügbar.
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Sprache: Englisch
Verlag: McGraw Hill, 2018
- Softcover
- Gebraucht
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USAThriftBooks-Atlanta
Verkäufer/-in mit 5 Sternen
Verkäufer:in bei ZVAB seit 24. März 2009
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Softcover
Zustand: Gebraucht - Ausreichend
EUR 8,45
Artikelbeschreibung des Verkäufers
Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
Bestandsnummer des Verkäufers G1259954072I5N00
- Titel
- Customer Service Skills for Success
- Autor
- Robert W. Lucas
- Verlag
- McGraw Hill
- Erscheinungsjahr
- 2018
- Zustand
- Fair
- Schutzumschlag
- No Jacket
- Einband
- Paperback
- Sprache
- Englisch
- ISBN-10
- 1259954072
- ISBN-13
- 9781259954078
- Artikelgewicht
- 2,2 Pfund
Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations.
New to This Edition
•New Customer Service interviews are included.
•Updated research and statistics are incorporated throughout the text.
•New Words to Live By quotes appear at the end of each chapter's Quick Preview section.
•Chapters feature updated Trending Now sections.
•Chapter openings spotlight In the Real World case studies.
•Search It Out activity resources have been added.
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Über die Autorin bzw. den Autor
ROBERT (BOB) W. LUCAS is an internationally known, award-winning author and learning and performance expert who specializes in workplace performance- based training and consulting services. He is the principal of Robert W. Lucas Enterprises and owner of S
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