The Customer Is Never Right: A Nurse Practitioner's Perspective

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Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G1462699022I5N00

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Reseña del editor: An earnest yet unsettling account of frontline emergency healthcare in the US today from the point of view of one long-term participant, a nurse practitioner. Honesty and agony jump off the page, as the author closely chronicles the transformation of healthcare from a helping profession, to just one more profit-driven business. The evidence: the telltale record of a healthcare professional's experience working in a pressured environment, where, increasingly, patients have unreasonable expectations-encapsulated in the phrase 'exaggerated unrealistic emotional expectations.' The Customer is NEVER Right is a testament of one man's struggle to maintain his integrity and his job, and ultimately, failing, at least in terms of the job. A great deal of effort, thought, and emotion was poured into this work, pointing out the serious problems between healthcare administrations and the status of healthcare. This work is a useful contribution to the current healthcare debate going on at many levels in our great country.