Customer Information Management

Graham Flower,Phil Fawcett

Verlag: Ane Books Pvt. Ltd, 2009
ISBN 10: 8180522970 / ISBN 13: 9788180522970
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Financial services have always been based on one key resource: information. Financial services organisations are about using information to assess (or give probabilities) to future events. Whether this is to predict mortality rates for life policy premiums, which customers are likely to need a personal loan to buy their next car, the rate to charge on a commercial loan, or to authorise an individual credit card transaction, it all depends on the flow of information. Ultimately, the quality of information and the ability of a business to extract value from it, is the key to competitive success or even survival. Today, the free availability of and advance of digital technology has only served to exaggerate the importance of understanding and organising information. It is in this context that Customer Information Management is intended to provide a sound understanding of the skills and knowledge required to effectively manage information systems in the strategic context of the financial services industry. It covers the topic via four main themes; managing information in the financial services environment, change management, customer management and delivery channels. Contents :- 1. The business and competitive environment 2. Strategy 3. The legal and regulatory environment 4. The social environment 5. The technology environment 6. Business analysis and change management 7. Projects and project management 8. Methodologies and techniques 9. Risk management 10. Understanding customers: customer knowledge management 11. Customer relationship management 12. Customer differentiation 13. Customer contact: customer management system 14. Customer customisation and experience 15. Management information 16. Operational systems design 17. Delivery channels 18. Channel integration Index. Printed Pages: 392. Buchnummer des Verkäufers 43368

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Inhaltsangabe: New material is included on wave guides. The chapter on antennas is rewritten. Discussion of reflection is substantially increased and re-organized. Wave propagation in semi-conducting media is considered. Propagation in ionized regions is discussed in a short chapter on the ionosphere. The rationalized system of meter-kilogram-second units, the Giorgi system, is used throughout this edition. For the benefit of those who are more familiar with the centimeter-gram-second system, explanatory notes in the early chapters provide a transition. It is now clear that students will find makes units the most commonly used in current literature, and it appears that the sooner that system is learned the easier the student's work will be. Problems are given with each chapter, and they are an integral part of the book. Most of them supplement some idea that is left without complete discussion in the test. They are arranged in the same order as the text material with which they are to be used, and in general one or two of them should be worked day by day. Also and this is very important-many of the concepts of the book are new to the reader and will cease to seem strange only after continued and repeated use.

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Bibliografische Details

Titel: Customer Information Management
Verlag: Ane Books Pvt. Ltd
Erscheinungsdatum: 2009
Einband: Hardcover
Zustand: New
Auflage: First edition.

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Dirk Arndt
Verlag: Cuvillier Verlag Jul 2008 (2008)
ISBN 10: 3867276404 ISBN 13: 9783867276405
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Buchbeschreibung Cuvillier Verlag Jul 2008, 2008. Taschenbuch. Buchzustand: Neu. Neuware - Die bedarfsgerechte und effiziente Bereitstellung kundenbezogener Informationen ist heute einer der wichtigsten Faktoren für den vertrieblichen Erfolg. Doch viele Unternehmen bewältigen diese Aufgabe bisher nur unzulänglich. Es ist schwer, vertriebliche Informationsbedarfe konkret zu beschreiben,aus Daten bedarfsgerechte Informationen zu erzeugen und bereitzustellen sowie danach, eine sachgerechte Informationsverwendung abzusichern. Auf der Basis einer umfassenden wissenschaftlichenLiteraturanalyse und mit dem Hintergrund seiner langjährigen internationalen Berufserfahrung entwickelt der Autor ein überbetriebliches Referenzmodell für das Kundeninformationsmanagement.Durch die ganzheitliche Betrachtung von Prozessen, Organisation und Methoden wird ein umfassender Ansatz dargelegt, der einen allgemeinen Empfehlungscharakter besitzt und sich für den Einzelfall anpassen lässt. Das Buch enthält grundlegende Definitionen und Erklärungen, Übersichten und Schaubilder, Checklisten sowie Gestaltungshinweise und Beispiele aus der Praxis. Es ist gleichermaßen an Theoretiker und Praktiker gerichtet und stellt einen fundierten Leitfaden für alle dar, die Informationspotenziale heben, Streuverluste bei der Informationsversorgung verringern und Umsatz steigern wollen. 370 pp. Deutsch. Artikel-Nr. 9783867276405

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Alex Berson Larry Dubov
Verlag: Mcgraw-hill Publ.comp. Auflage: illustrated edition (Mai 2007) (2007)
ISBN 10: 0072263490 ISBN 13: 9780072263497
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Buchbeschreibung Mcgraw-hill Publ.comp. Auflage: illustrated edition (Mai 2007), 2007. Softcover. Buchzustand: gut. Auflage: illustrated edition (Mai 2007). Datenbank Datenmanagement Database Management Accessl CIOs IT managers processes esigning and implementing customer-centric transformation capabilities Transform your business into a customer-centric enterprise. This book enables businesses to create and foster valuable relationships between customers and the enterprise. Everyone from CIOs to IT managers will learn the processes and technologies for designing and implementing customer-centric transformation capabilities, including customer data integration solutions known as customer hubs. The book also covers architectural options, regulatory compliance, privacy, and security issues. Synopsis Transform your business into a customer-centric enterprise. This book enables businesses to create and foster valuable relationships between customers and the enterprise. Everyone from CIOs to IT managers will learn the processes and technologies for designing and implementing customer-centric transformation capabilities, including customer data integration solutions known as customer hubs. The book also covers architectural options, regulatory compliance, privacy, and security issues. Master Data Management and Customer Data Integration for a Global Enterprise Alex Berson Larry Dubov Introduction to Master Data Management and Customer Data Integration Chapter 1. Overview of Master Data Management and Customer Data Integration Chapter 2. CDI: Overview of Market Drivers and Key Challenges Chapter 3. Challenges, Concerns, and Risks of Moving Toward Customer Centricity Part II. Architectural Considerations Chapter 4. CDI Architecture and Data Hub Components Chapter 5. Architecting for Customer Data Integration Chapter 6. Data Management Concerns of MDM/CDI Architecture Part III. Data Security, Privacy, and Regulatory Compliance Chapter 7. Overview of Risk Management for Integrated Customer Information Chapter 8. Introduction to Information Security and Identity Management Chapter 9. Protecting Content for Secure Master Data Management Chapter 10. Enterprise Security and Data Visibility in Master Data Management Environments Part IV. Implementing Customer Data Integration for the Enterprise Chapter 11. Project Initiation Chapter 12. Customer Identification Chapter 13. Beyond Party Match: Merge, Split, Party Groups, and Relationships Chapter 14. Data Governance, Standards, Information Quality, and Validation Chapter 15. Data Synchronization Chapter 16. Additional Implementation Considerations Part V. Master Data Management: Market, Trends, and Directions Chapter 17. MDM/CDI Vendors and Products Landscape Chapter 18. Where Do We Go From Here? Appendix A. List of Acronyms Appendix B. Glossary Appendix C. Regulations and Compliance Rules Impacting Master Data Management and Customer Data Integration Projects Index Datenbank Datenmanagement Database Management Accessl CIOs IT managers processes esigning and implementing customer-centric transformation capabilities In englischer Sprache. 432 pages. 22,9 x 18,5 x 2,5 cm. Artikel-Nr. BN3390

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