Are you responding appropriately to customer contacts and unpaid bills?
Does your organization utilise customer contact software that provides comprehensive metrics?
How do customer contact points (personal and automated) influence brand equity?
How much of your customer contact with your organizations comes from a digital contact?
How will customer contact employees attitudes and behaviors affect the customer outcomes?
What are customer/audience relationship management and customer contact management?
What happens to the customer contacts on a device if the salesperson loses it?
What is the nature of the customer contact and the implications for service management?
What should you recommend using to secure sensitive customer contact information?
Where are the gaps between your customer contact strategy and the reality of the experience?
This Customer Contact Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Contact challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Contact investments work better.
This Customer Contact All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Customer Contact Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Contact maturity, this Self-Assessment will help you identify areas in which Customer Contact improvements can be made.
In using the questions you will be better able to:
Diagnose Customer Contact projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Customer Contact and process design strategies into practice according to best practice guidelines.
Using the Self-Assessment tool gives you the Customer Contact Scorecard, enabling you to develop a clear picture of which Customer Contact areas need attention.
Your purchase includes access to the Customer Contact self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
