The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders
Kabodian, Armen J.
ISBN 10: 0070342091 ISBN 13: 9780070342095
Verlag: Harvard Business School Pr (edition ), 1996
Gebraucht
Hardcover
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BooksRun, Philadelphia, PA, USA
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Beschreibung
Beschreibung:
It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Bestandsnummer des Verkäufers 0070342091-11-1
Inhaltsangabe:
We are all each other's customers, all the time. That is one of the profound insights nestled in this thoughtful little book. Sometimes the transaction is the exchange of words, or touch. Sometimes it is a billion-dollar deal.
If you are in business in this era of intense, global competition, this inspiring book will wisely remind you that customer satisfaction is more than a motto behind the counter.
Anyone in business - who wants to stay in business - has to win customers and keep them happy. Now such business luminaries as Bob Allen, Mary Kay Ash, Robert Eaton, Dick DeVos, Charles Schwab, Baron Hilton, and Debbie Fields share the secrets of their success. Their never-before-published quotes show us that, after all, it's really true ... The Customer Is Always Right!
Über die Autorin bzw. den Autor: Armen J. Kabodian is an award-winning senior client manager at IBM, where he services the Ford Motor Company account.
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Bibliografische Details
Titel: The Customer Is Always Right!: Thought ...
Verlag: Harvard Business School Pr (edition )
Erscheinungsdatum: 1996
Einband: Hardcover
Zustand: Very Good