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Crisp: Customer Service Nightmares (Crisp Professional Series)

Friedman, Nancy J.

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ISBN 10: 1560524987 / ISBN 13: 9781560524984
Verlag: Crisp Learning
Gebraucht Zustand: Fine PAPERBACK
Verkäufer Robinson Street Books, IOBA (Binghamton, NY, USA)

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1560524987 Near fine. Inscribed presentation copy signed by the author. Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers BING47304

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Bibliografische Details

Titel: Crisp: Customer Service Nightmares (Crisp ...

Verlag: Crisp Learning

Einband: PAPERBACK

Zustand:Fine

Signiert: Signed by Author(s)

Über diesen Titel

Inhaltsangabe:

From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced. With invaluable clarity, Nancy Friedman, The Telephone Doctor(R), examines these incredible stories and shares her experienced insights with you. A perfect primer on the worst customer service practices and how to avoid or correct them.

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