Consumer Affairs

H. K. Awasthi,Sheetal Kapoor,Savita Hanspal,Sri Ram Khanna

Verlag: Orient Blackswan, 2007
ISBN 10: 8173715815 / ISBN 13: 9788173715815
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The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people - individually and collectively - to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of: Consumer rights and responsibilities The Consumer Protection Act, 1986 The three-tier consumer complaint redressal procedure Redressal agencies Important cases as examples Product quality, standardisation and testing Advertising and sales promotion: social, ethical and legal aspects The Competition Act, 2002 with the latest amendments Sustainable development, green marketing and ethical consumerism With increasing consumerism in a free-trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well-written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints. Tables of Contents:- Foreword Introduction UNIT I 1. Conceptual Framework 2. Consumer Awareness and Problems UNIT II 3. The Consumer Protection Act, 1986: Objectives and Basic Concepts 4. The Organisational Set Up under the Consumer Protection Act 5. Grievance Redressal Mechanism under the CPA UNIT III 6. Leading cases decided under the CPA 7. Quality and Standardisation UNIT IV 8. Social, Ethical and Legal Aspects of Advertising and Sales Promotions 9. Sustainable Consumption and Production 10. Consumer Organisations and their Role in the Consumer Movement UNIT V 11. Competition Law 12. industry Regulators Annexure A Format for complaint to be filed before the District Forum Annexure B List of Indian standards under mandatory certification under the ISI certification scheme Annexure C Products tested/published by VOICE Annexure D Form of complaint (to be lodged) with the Banking Ombudsman Annexure E address and areas of operation of the Banking Ombudsman Printed Pages: 352. Buchnummer des Verkäufers 69393

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Inhaltsangabe: The consumer movement is a collaborative effort to provide protection to consumers from the unfair dealings of the trade and industry. Consumer Affairs articulates important reading and reference material for consumers from every layer of society, thereby empowering people - individually and collectively - to exercise their rights and responsibilities consciously. This book provides comprehensive coverage of consumer concerns which have been recently brought into focus, and which are still evolving. It includes adiscussion of: Consumer rights and responsibilities The Consumer Protection Act, 1986 The three-tier consumer complaint redressal procedure Redressal agencies Important cases as examples Product quality, standardisation and testing Advertising and sales promotion: social, ethical and legal aspects The Competition Act, 2002 with the latest amendments Sustainable development, green marketing and ethical consumerism With increasing consumerism in a free-trade economy, there is an urgent need to create consumer awareness at the grassroots level, beginning with the student community. With this end in view, the University of Delhi has introduced an optional paper on consumer awareness for students of B. Corn (Hons) and the new B.A. programme. This is the only comprehensive text book that covers the syllabus for this paper in Consumer Affairs. The chapters are well-written and the language is simple and easy to comprehend. This book will also prove useful to consumers, especially those dealing with consumer issues in the government, in companies, and those pursuing the redressal of consumer complaints.
Contents Foreword Introduction UNIT I 1. Conceptual Framework 2. Consumer Awareness and Problems UNIT II 3. The Consumer Protection Act, 1986: Objectives and Basic Concepts 4. The Organisational Set Up under the Consumer Protection Act 5. Grievance Redressal Mechanism under the CPA UNIT III 6. Leading cases decided under the CPA 7. Quality and Standardisation UNIT IV 8. Social, Ethical and Legal Aspects of Advertising and Sales Promotions 9. Sustainable Consumption and Production 10. Consumer Organisations and their Role in the Consumer Movement UNIT V 11. Competition Law 12. industry Regulators Annexure A Format for complaint to be filed before the District Forum Annexure B List of Indian standards under mandatory certification under the ISI certification scheme Annexure C Products tested/published by VOICE Annexure D Form of complaint (to be lodged) with the Banking Ombudsman Annexure E address and areas of operation of the Banking Ombudsman

About the Author: Sri Ram Khanna is Professor at Faculty of Commerce and Business at the Delhi School of Economics Campus, University of Delhi, where he has taught Marketing and International Business since 1982. He was formerly Dean of Faculty and Head of the Department. As a consumer advocate he has been practicing competition and consumer law and has conducted several cases at the MRTP Commission and tribunals under the Consumer Protection Act. In 1983, he set up the Voluntary Organisation in the Interest of Consumer Education (VOICE), along with some colleagues at Delhi University. He was closely involved in the consultation process that led to the shaping of the draft bill on consumer protection, prior to its enactment in December 1986. He currently serves on the Board of Consumers International, London and is Chief of the National Consumer Helpline set up at the University of Delhi. Savita Hanspal is Reader at the Department of Commerce, Kamala Nehru College, University of Delhi. She is a member of VOICE and is involved in various capacities at the National Consumer Helpline. Sheetal Kapoor is presently working as Reader and teacher-in-charge in the Department of Commerce, Kamala Nehru College; she is also guest faculty at the Department of Commerce, University of Delhi. She has been actively working in the area of consumer awareness and contributes regularly to Consumer Voice. H.K. Awasthi is an advocate and was Deputy General Manager (Law), MMTC Lrd, a leading trading house in the public sector. He has over 30 years of experience in consumer affairs.

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Titel: Consumer Affairs
Verlag: Orient Blackswan
Erscheinungsdatum: 2007
Einband: Softcover
Zustand: New

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ISBN 10: 1461374235 ISBN 13: 9781461374237
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Buchbeschreibung Springer-Verlag Gmbh Okt 2012, 2012. Taschenbuch. Buchzustand: Neu. Neuware - Biotechnology is a rapidly developing sector of the economy for coun tries throughout the world. This rapid development has led to heated debate over its risks and benefits. Advocates of biotechnology point to the potential benefits offered by products that promise to elimi nate disease, provide for more efficient diagnostic techniques, treatments and drugs, yield increased food production, and so forth. Others fear that the rapid developments of this technology have occurred without appropriate consideration having been given to the ethical ramifications, the potential health risks and long-term envi ronmental impacts, implications for income distribution, and potential for abuse. Consumers and producers share concern for the future of biotechnology: the realities and even the perceptions, informed or otherwise. This book is the outcome of a research project on Biotechnology and the Consumer sponsored by the Office of Consumer Affairs of Industry Canada. The project was designed to foster informed public policy on biotechnology and in particular, to contribute to and inform the Canadian government's development of a Canadian Biotechnology Strategy. The Office funded a group of authors to prepare a series of analytical papers on a range of consumer and informational issues related to biotechnology. This project also involved an interim workshop in which the authors presented their papers, and culmi nated in a symposium on Biotechnology and the Consumer Interest, held on September 24-25, 1997, in Ottawa, Canada. 509 pp. Englisch. Artikel-Nr. 9781461374237

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Buchbeschreibung Columbia/MO & Fort Collins/CO, 1967-2003., 2003. Buchzustand: Unbound. (ZY15763). Each volume includes eight to ten in-depth papers primarily based on scholarly research dealing with consumer policy, consumer behavior, and consumer economics (Katz/Katz 2185). Artikel-Nr. 4418915

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