Confidence In Conflict For Healthcare Professionals: Creating an environment of care that is incompatible with violence

Healthcare is by far the most violent profession. Nearly seven in every ten non-fatal assaults on American workers that are serious enough to result in time off from work are perpetrated against healthcare workers. But does it really have to be that way? If you are a healthcare provider, this book will change the way you think and feel about workplace violence. More importantly, the strategies inside will keep you safer. This book not only explores how the common acceptance of violence as "part of the job" contributes to the problem, but offers real solutions to combat the epidemic of violence against healthcare workers. It explores the effect of everything from threatening and intimidation to physical assaults and the effect they have on patient outcomes and the financial bottom line of healthcare. The goal of this book is to guide the reader through the process of creating environments of care that are less compatible with anti-social and aggressive behaviors, but also more compatible with patient collaboration and better patient outcomes. This book not only offers strategies that hospitals and clinics can implement system wide, but also describes real steps that individual providers and staff can take immediately to create safer and more therapeutic provider/patient relationships. Here is just some of what you'll learn: - How to form therapeutic relationships that are incompatible with violence - How the same strategies that support peaceful environments also increase patient satisfaction - How traditional beliefs about violence and crisis intervention strategies have actually contributed to the problem of violence in healthcare