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Completeness: Quality for the 21st Century

Crosby, Philip B.

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ISBN 10: 0452270243 / ISBN 13: 9780452270244
Verlag: Plume, US, 1994
Gebraucht Zustand: Very Good Softcover
Verkäufer Robinson Street Books, IOBA (Binghamton, NY, USA)

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0452270243 Very good. Some creasing. Quality, Value, Experience. Media Shipped in New Boxes. Buchnummer des Verkäufers LOWER7BCKR538

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Titel: Completeness: Quality for the 21st Century

Verlag: Plume, US

Erscheinungsdatum: 1994

Einband: Paperback

Zustand:Very Good

Über diesen Titel


The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.

From Library Journal:

Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru Crosby ( Leading: The Art of Becoming an Executive , LJ 11/1/89, and Let's Talk Quality , LJ 4/1/89) adds completeness and centurion to these terms. The concept of completeness is used to draw together functions of an organization to culminate in a quality product or service. The centurion(s) will be the managers of the 21st century, implementing the completeness concept. Crosby's book serves as a guide for this program, using examples and case studies and stressing continual education of participants. Although the work presents specific components of completeness, it is general enough for all types of organizations. Recommended for management collections.
- Joan A. Traugott, Amityville P.L., N.Y.
Copyright 1992 Reed Business Information, Inc.

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