Complete a+ Guide to IT Hardware and Software : A CompTIA a+ Core 1 (220-1001) and CompTIA a+ Core 2 (220-1002) Textbook

This is your all-in-one, real-world, full-colour guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologiesGÇömaking this the definitive resource for mastering the tools and technologies youGÇÖll encounter in real IT and business environments. SchmidtGÇÖs emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician.

• Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what youGÇÖll be learning, and you cover all you need to know
• Hundreds of photos, figures, and tables present information in a visually compelling full-colour design
• Practical Tech Tips provide real-world IT tech support knowledge
• Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
• Review QuestionsGÇöincluding true/false, multiple choice, matching, fill-in-the-blank, and open-ended questionsGÇöcarefully assess your knowledge of each learning objective
• Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to GÇ£flipGÇ¥ the classroom if they choose
• Key Terms identify exam words and phrases associated with each topic
• Detailed Glossary clearly defines every key term
• Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
• Chapter Summaries recap key concepts for more efficient studying
• Certification Exam Tips provide insight into the certification exam and preparation process