Communicating Professionally : A How-To-Do-It Manual for Librarians

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers

• Fundamental skills such as listening, speaking, and writing
• Reading others' nonverbal behavior
• How to integrate skills, with tips for practicing
• Sense-making, a theory of information as communication
• Common interactions like speaking one-on-one, working in groups, and giving presentations

• Training others in communication skills, including a special section on technology-based training